A Message from Hertz regarding Coronavirus

By Hertz
March 11, 2020

As a global organization, we at Hertz are continuing to closely monitor the Coronavirus to ensure we’re taking appropriate actions to support our customers and teams. With more than 10,000 locations across 150 countries, we have business continuity plans to ensure your travelers have continued support and exceptional customer service, particularly in this evolving situation.

The safety of your travelers, our customers and our teams, remains our top priority—and that extends to the cleanliness of our cars and our locations. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and are taking additional precautions in specific geographies as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments to minimize the risk to our customers and employees.

We’re also providing additional support to our customers:

  • Exceptional service with 24/7 Customer Support
  • Flexibility with travel changes
  • Enhanced services in our neighborhood markets, including Car Delivery


We are honored to have your business and partnership and we look forward to continuing to help your travelers navigate through this–and future—travel needs. We’re in this together. And, we’re here, always, to help get you and your travelers where they need to be.

If there’s anything you need, don’t hesitate to reach out directly. And for your travelers who may need assistance, call our North America Customer Care Team at 800-654-4173 or our International Customer Care Team at + 44 870 8448844.


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