citizenM Introduces Smart Luxury For The People

By citizenM
November 20, 2020

As the world opens up again, you’ll be looking for business travel. Luckily for you, mobile citizen – we built a pandemic-proof hotel. We could be smug, say we planned it. But the truth is, we accidentally got it just right. Our cleaning routine was already world-class – now, it’s beyond amazing. And while the world stopped, we upgraded – introducing a new contactless experience powered by our new app. Wondering what your stay will be like at citizenM? Here’s the journey...

Booking a stay:

  • Indivual bookings are now fully flexible
  • Free cancellations until the end of 2020
  • Cancel up to 24 hours before arrival at any hotel


Before you arrive:

  • Download the free global app
  • Check in and check out via app
  • Select your room while you're on the way
  • Scan your passport

In our rooms:

  • No bedspreads or carpets
  • Cleaned and disinfected after every guest
  • Independently ventilated with 100% fresh air
  • easy-to-clean innovative materials like Corian
  • control in-room entertainment, blinds, curtains and lights via app using your smartphone

During your stay:

  • every hotel is now cashless
  • hand sanitizers throughout public areas
  • clear social distancing signs and set safety routes
  • electrostatic sprayers to disinfect luggage and public areas
  • all citizenM laundry partners guarantee disinfected clean clothes
  • societyM meeting rooms cleaned and disinfected after every use
  • sealed food and drink – pick up at canteenM or delivery to your room
  • opt-in cleaning service for short stays – otherwise no one will enter room
  • ultra-efficient small teams, unlike traditional hotels with 100 people per shift
  • living rooms, canteenMs, public restrooms and elevators are cleaned regularly
  • masks are required in line with local regulations
  • lift capacity is set according to the local regulations


Click here to read our latest health and safety updates


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